At Happy Tails Store, we strive to deliver your orders quickly and efficiently. This Shipping Policy outlines our delivery process, timelines, and other important details to ensure a smooth shopping experience.

Shipping Destinations

We currently ship to the following regions:

• United States (including Alaska and Hawaii)
• Canada
• European Union
• Australia
• Selected international destinations

If your country is not listed, please contact us at [email protected] to check availability.

Shipping Options

We offer the following shipping options:

• Standard Shipping: 3-5 business days (domestic) / 7-14 business days (international).
• Express Shipping: 1-2 business days (domestic) / 3-5 business days (international).

Shipping costs vary depending on your location and the size/weight of your order. You can view the exact shipping cost at checkout.

Order Processing

Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or the carrier’s website.

Delays

While we make every effort to deliver your order on time, unforeseen circumstances such as weather, customs delays, or carrier issues may cause delays. We appreciate your understanding in such cases.

Undeliverable Packages

If a package is returned to us as undeliverable (e.g., due to an incorrect address), we will contact you to arrange reshipment. Additional shipping fees may apply.

International Shipping

For international orders, please note:

• Customs duties, taxes, or fees may apply depending on your country’s regulations.
• These charges are the responsibility of the customer and are not included in the order total.

Contact Us

If you have any questions about our Shipping Policy or need assistance with an order, please contact us at:

• Email: [email protected]