At Happy Tails Store, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free refund process. Here are the details of our refund policy:

1. Eligibility for Refunds

Refunds are available for items that meet the following criteria:

• Time Frame: You have 30 days from the date of delivery to request a refund. After this period, we are unable to process any refund requests.
• Condition of Items: Items must be in their original condition, unused, and with all tags and labels intact. Any signs of wear, damage, or missing tags may result in the refusal of your refund request.
• Original Packaging: Please ensure that the item is returned in its original packaging, along with any accessories or documentation that were included with the purchase.

2. Items Not Eligible for Refund

The following items are not eligible for refund:

• Customized Items: Items that have been customized or personalized according to your specifications are not eligible for refund.
• Clearance Items: Items sold at a discount during clearance sales are final and cannot be refunded.
• Perishable Items: Food items, treats, and other perishable goods are not eligible for refund due to their nature.

3. Refund Process

To initiate a refund request, please follow these steps:

1. Contact Customer Service: Email our customer service team at [[email protected]](mailto:[email protected]) or call us at [phone number]. Provide your order number, the item you wish to return, and the reason for the return.
2. Return the Item: Once your refund request has been approved, we will provide you with a return shipping label. Please affix this label to the package and ship it back to us. You are responsible for the return shipping costs unless the return is due to our error, such as sending the wrong item or a defective product.
3. Processing the Refund: Upon receiving the returned item and verifying its condition, we will process the refund within 7-10 business days. The refund will be issued to the original method of payment. Please note that it may take an additional 3-5 business days for the refund to reflect on your bank statement.

4. Exchange Policy

If you would like to exchange an item for a different size, color, or style, please follow the same steps as outlined in the refund process. Once we receive the returned item, we will ship the new item to you. You will be responsible for the return shipping costs, but the shipping for the exchanged item will be free of charge.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact our customer service team within 7 days of delivery. We will provide instructions for returning the item and will cover the return shipping costs. Once we receive the item, we will send a replacement or process a refund as per your preference.

6. Final Sale Items

Certain items, such as perishable goods, clearance items, and customized items, are marked as final sale. These items are not eligible for refund or exchange.

If you have any questions or need further assistance, please do not hesitate to contact our customer service team. We are here to help!

Happy Tails Store Team