Ordering & Shipping

Q: How long does shipping take?

A: Shipping typically takes 3-5 business days within the US. International shipping may take 7-14 business days, depending on your location.

Q: Do you offer international shipping?

A: Yes, we ship worldwide! Please note that additional customs fees or taxes may apply depending on your country.

Returns & Refunds

Q: What is your return policy?

A: We accept returns within 30 days of purchase, provided the item is unused and in its original packaging. Please contact our support team to initiate a return.

Q: How long does it take to process a refund?

A: Refunds are processed within 5-7 business days after we receive the returned item.

Product Information

Q: Are your products safe for all pets?

A: Yes, all our products are carefully selected to meet safety standards. However, we recommend checking product descriptions for specific details, as some items may be designed for certain types or sizes of pets.

Q: Do you sell organic or eco-friendly products?

A: Absolutely! We offer a range of organic and eco-friendly options. Look for the "Eco-Friendly" or "Organic" tags on our product pages.

Customer Support

Q: How can I contact customer support?

A: You can reach us via email at [email protected]. Our team is available Monday to Friday, 9 AM to 5 PM (EST).

Q: Do you have a live chat option?

A: Yes, our live chat feature is available during business hours. Look for the chat icon in the bottom right corner of your screen!